Privacy Policy

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1. What is « Personal Information » ?

Personal information is information about you that uniquely identifies you as an individual. Your name, address, e-mail address, or telephone number are all examples of personal information. However, the name, address and telephone number of an individual that appears in a telephone directory that is available to the public (where such individual can refuse to have such information appears in such directory) is not personal information. Also, information concerning a business is generally not considered as personal information and, accordingly, is not covered by this Policy.

2. Collection of Personal Information

We do not automatically gather personal information from 411Numbers Websites users. Personal information is only collected online if you supply it voluntarily, usually through contacting us via e-mail, applying online for a contest, answering online surveys, submitting a posting to a blog, forum, or review or registering for some of our services. You are not required to supply personal information to view the content of any 411Numbers Website. Furthermore, when you share personal information in public areas of a 411Numbers Website, this information may be seen and used by other users. We urge you to exercise good judgment when sharing personal information in these areas.

If you decide not to provide us with personal information online, no material consequences will result, although you may be unable to participate in certain promotions, receive product information, or use sections of a 411Numbers Website that require personal information or allow for personalized applications. 411Numbers Websites provides users the opportunity to opt-out of receiving communications from us at the point where we request contact information about you.

411Numbers Websites may use cookies to track user traffic patterns. A cookie is a small data file that certain websites write to your hard drive when you visit them. The only personal information a cookie can contain is information you supply yourself. A cookie cannot read data from your hard disk or cookie files created by other websites. 411Numbers does not correlate this information with data about individual users, nor does it share this information or sell it to any third party. We only use cookies to tailor the visitor’s experience to the 411Numbers Websites. If you prefer that we do not use cookies when you visit a 411Numbers Website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. This could restrict your access to some sections of the 411Numbers Website.

We may use software that receives and records the Internet Protocol (IP) address of the computer that has contacted 411Numbers Websites. We make no attempt to link these addresses with the identity of individuals visiting 411Numbers Websites.

We may also use service providers to serve third party’s advertisements on 411Numbers Websites or 411Numbers advertisements on other websites. In serving advertisements these providers may place cookies on your browser computer and may collect certain anonymous information about your visits to other websites or on 411Numbers Websites. This information may include browser type, IP address, domain name and the name of the web page from which you entered such websites, web activity and time of day. This information is used by these third parties to better understand and optimize the online advertising campaigns.

From time to time, we analyze traffic and use 411Numbers Websites to determine which features and services people like and do not like so that we can improve what we do. We prepare aggregated user statistics or information summaries in order to describe our services to third parties such as prospective business partners and advertisers and for other similar purposes. These statistics are not related to identified or identifiable individuals.

3. Use and Sharing of Personal Information

We will generally collect and use personal information to administer our contests, promotions, surveys, reward programs and other services, to understand our customers' responses, needs and preferences, and to generally manage our business.

We may also use personal information to contact our customers or suppliers with marketing or promotional materials regarding our products, programs and services or to assist our front-line staff in providing tailored sales offers to our customers. We may exchange or merge personal information with data obtained from third parties for the same purposes.

Personal information may be shared with our agents or service providers so they can perform tasks at our request. Our written agreements with such agents and service providers ensure that personal information can only be used for the purposes for which it was shared with them, and that they handle the personal information we provide them with in accordance with this Policy and applicable statutes. Some of our agents and service providers are located outside of Canada and, as such, are subject to foreign laws, including laws that may require disclosure of personal information to government agencies in those countries.

We may also disclose personal information to third parties without consent where applicable legislation allows or requires it.

Lastly, within our business, personal information may only be accessed by our employees when it is necessary for them to perform their duties.

4. Your Consent

By providing us with your personal information, you consent to our collection, use and disclosure of that information as described in this Policy as amended from time to time or as described at or before the time of collection, use or disclosure, as the case may be. If you do not want your personal information to be collected, used or disclosed in this manner, then please either:

  • do not submit your personal information to us;
  • exercise opt-out procedures described above or as may be offered at the time of collection,
  • or refrain from exercising opt-in procedures described above or as may be offered at the time of collection.

If you have submitted personal information to us and wish to withdraw your consent to its retention, use or disclosure, please send an e-mail to [email protected]. You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw your consent, we may not be able to provide some products or services to you.

Where permitted or required by law, we may collect, use or disclose your personal information without your consent, for example, to collect a debt you owe us, to comply with a legally permitted inquiry by a government agency, or to comply with a court order.

5. Safeguards and Retention

We use physical, organizational and technological safeguards to protect your personal information against theft, loss or unauthorized access, use, modification, disclosure or disposal. Generally speaking, you can visit 411Numbers Websites without revealing personal information. However, given that electronically submitted data is not 100% secure, we make no warranties as to the security of any personal information you submit online, which you do at your own risk. If a breach of security occurs in respect of personal information we hold, which may result in material harm to you, we will notify you and the relevant authorities, as required by applicable statutes.

6. Terms of Use & Changes to this Policy

Your use of 411Numbers Websites, and any disputes arising from it, is subject to this Policy and governed by our Terms of Use, particularly the provisions respecting applicable law. We reserve the right to change and update the Policy and these changes will be made when appropriate, in a timely manner. We encourage you to examine our Policy from time to time to ensure you are aware of any changes we may have made.

7. Access and Contact

Upon written request, 411Numbers will provide you access to your personal information, as soon as possible and in any case, no later than thirty (30) days following receipt of a request to this effect. However, we may rely on certain exceptions governing access as provided by the applicable legislation. If you notice any errors or omissions in your personal information, please advise us in writing and we will promptly correct them where appropriate. If you have concerns regarding our Policy, the security of your personal information or our compliance with the applicable personal information protection legislation, please send a brief explanation of your concern to our Privacy Officer, who will answer you as soon as possible. The coordinates of our Privacy Officer are as follows:

Privacy Officer
411Numbers Limited
King Street West, Suite 2000
M5V 3S5, Toronto
[email protected]

Amended: February 2020